If you’re in the market for a plumber – whether you need routine maintenance, installation of fixtures, or anything from minor to major repairs – it’s important to choose a company you can trust. There are many contractors out there all hoping to be the one to gain your business. So how do you narrow down your search to find the best fit for the job? Here are the most critical questions to ask before hiring a plumbing company.
1. Are you licensed?
Having a license means the plumber is registered with a governing body. This official stamp of approval indicates the plumber has achieved the level of education and training to be properly qualified to perform services. Why wouldn’t you want to hire a plumbing company that isn’t licensed? The work may not pass inspection and you may be scammed out of proper plumbing services.
At Plumbing Experts, we are fully licensed contractors by the state of Florida.
2. Are you insured?
Plumbing companies should have a valid insurance policy in place to protect their workers, in the event they become injured on a job. If the plumber doesn’t have insurance, you may be responsible for any injuries occurring on your property (even if the plumber is at fault). It is completely reasonable to ask for proof of insurance before making the hire.
At Plumbing Experts, we carry all the required insurances so you can feel assured that you are protected when using our services.
3. How much will the service cost (hourly/flat rate) and when is the payment due?
Aside from determining if a plumber’s service cost is fair and competitive, it’s important to determine whether the cost is calculated based on an hourly rate (plus the cost of materials) or a flat rate. Also, be sure to ask when payment will be due. Some plumbers require the total cost be paid upfront (which we recommend walking away from), others use “milestones” or set up payment installments that will be spread throughout the project, and others may ask for the entire payment once the project is finished.
At Plumbing Experts, we use flat rate pricing (not by the hour) which saves you money. We give you the price up front before we start – during which you can agree by signing, or decline – so you always know the cost of the repair. We won’t come back and “nickel and dime you”. The payment is due upon completion of our work.
4. Can you provide references?
Reputable plumbing companies should have no problem providing you with examples of customers who have had a great experience. Don’t be afraid to ask directly for references. Also, take a look at online reviews to see for yourself. Keep in mind though, even the best companies get complaints. If you see any recurring complaints, that should raise a red flag.
At Plumbing Experts, we would be happy to provide you with examples of our work, as well as names of happy customers – just give us a call. Check out our Google Reviews as well!
5. Is your work guaranteed?
The best plumbing companies stand behind their work and usually offer some type of guarantee/warranty. Ensure that whatever is promised is written down, and save it in a place you’ll be able to find it in the event you need follow-up work completed.
At Plumbing Experts, we offer a 100% satisfaction guarantee. The reason we have so many customers, and they keep coming back, is because we take care of them. We guarantee our products will perform as we say they will, and if you aren’t satisfied, we’ll come back, on us, and make it right.
Overall, when hiring a plumbing company, you want to feel as though they are professional, reputable, and transparent. Asking these give questions will help you feel more confident before making the hire. If you’re looking for a plumbing company you can trust, give us a call at Palm Beach (561) 279-2460 or Broward (954) 786-0477 or contact us here.
